Privacy Policy

Returns Policy

We value our customers not only at the time of sale but also through the subsequent stages of Returns & Refunds. Our policy is designed to ease up the process, save time and make you feel reassured about your order. Our return and refund policy is listed in detail here: Returns

We are happy to assist you with returns subject to following criteria:

  • The product that you are wanting to return is purchased from
    http://poemsfengshuicreations.com and not from any other retailer be it online or offline.
  • Return request should be raised within 3 days from the date of delivery. We will not be able to offer a refund or exchange for any orders that exceed the 3 days refund period.
  • We request you to maintain the original packaging of the items to be returned, including and should be sent along with the products.
  • Product should reach us within 3 days.
  • No refund shall be provided on products on discounted sale. Only if wrong product has been delivered we shall accept return.

Refunds Policy:

We are happy to assist you with returns subject to following criteria:

  • As the charge on your credit card / account would have already been done online at the time you made the purchase and authorized the payment, we will provide a refund into the original mode of payment.
  • If applicable, refunds would be made for the cost of the goods to the credit /debit card used for online shopping. However, shipping charges would not be refunded except where we have erroneously sent you a wrong item
  • In certain situations partial refunds might be granted if applicable (Damage or missing part).
  • On sale, items will not be refunded.
  • Return address is mentioned on the invoice.
  • There will be no refund for certain personal use items which may have hygiene issues.

Since the products are displayed online on different screen resolutions, there may be possibilities that colors or design of the product delivered may vary in actual color. Customers are requested to read all the details and disclaimer on product page before placing the order.

Cancellation Policy:

For Cancellations please contact the us via contact us . Requests received later than 5-7 business days prior to the end of the current service period will be treated as cancellation of services for the next service period.